Last updated: 20 December 2025
1. Introduction
SmallBizGoWeb (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website, services, communications, and interactions with authorised Australian Government clients and members of the community.
2. What Is Personal Information
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include, but is not limited to:
- Name
- Contact details (email address, phone number)
- Demographic information
- General enquiry information
We do not request sensitive health or medical information through our website forms.
3. Collection of Personal Information
We collect personal information only when it is reasonably necessary for our functions or activities. This may occur when you:
- Submit a general enquiry via our website
- Sign up to receive updates or information
- Contact us via email or phone
- Interact with our website
Where possible, we collect personal information directly from you.
4. Use of Personal Information
We may use your personal information for purposes including:
- Responding to enquiries
- Providing information about our services
- Communicating updates or relevant information (where consent has been provided)
- Improving our website and service delivery
- Complying with legal and regulatory obligations
We will not use personal information for purposes unrelated to these activities without your consent, unless required or authorised by law.
5. Disclosure of Personal Information
We do not sell, rent, or trade personal information. We may disclose personal information:
- To service providers who assist us in operating our website or services (e.g. IT or email providers)
- Where required or authorised by law
- To authorised Australian Government bodies where applicable and lawful
Any third parties engaged are required to handle personal information in a manner consistent with this Privacy Policy.
6. Sensitive Information
Sensitive information includes health information and other categories defined under the Privacy Act. We do not collect sensitive or medical information through our website forms. If sensitive information is required, it will be collected through appropriate and secure clinical channels.
7. Website, Cookies and Analytics
Our website may use basic cookies or analytics tools to understand website usage and improve functionality. These tools do not identify individuals personally.
You may adjust your browser settings to refuse cookies if you prefer.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
- Secure website hosting
- Access controls
- Use of reputable service providers
Despite these measures, no method of transmission over the internet is completely secure.
9. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, out of date, incomplete, or misleading.
Requests can be made by contacting us using the details below.
10. Complaints
If you believe we have breached your privacy or the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond in a timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle personal information, please contact us.